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1. Neel Con d.o.o. rents a vehicle mentioned on the front side of this agreement, within the period of time and under the conditions set for both sides of this document, including the deposit od 500,00 eur or credit card preauthorization.
2. By signing this agreement the renter confirms that he had received the vehicle in good condition, with full gasoline tank, if it is not differently specified on this agreement
3. Renter shall pay all fuel consumed during the rental.
4. Renter undertakes to return the vehicle together with all documents, tires, tools, standard and additional equipment, as it was rented.
5. Renter will return the vehicle on the date specified in the agreement or by earlier date as Neel Con d.o.o. may require. For each extension on the rental period, the agreement of Neel Con d.o.o. has to be obtained 24 hours in advance
6. The vehicle may be operated only by the renter (min 21 years old) or by a second driver authorized in writing on this rental agreement, assuming that such person meets all necessary qualifications and documents (min 3 years of valid driving license)
7. The vehicle shall not be operated:
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for a paid transportation or freight or passengers,
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to push a tow of other vehicle,
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in motor sport events or any kind of competition,
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while overloaded, i.e. carrying more passengers or freight than permitted by the car
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to transport animals, combustible or explosive freight, freight with strong, unpleasant smell, or carrying any freight that can damage the vehicle.
8. Renter shall not assign his rights hereunder or sell the vehicle or parts thereof.
9. Renter is bound in the course of using the vehicles to take care of obligatory current periodical inspection of vehicles. Data on the expiry date of car inspection will be obtained in the office when renting.
10. If the renter prolongs his rental without prior agreement with Neel Con d.o.o., it is considered that the car was illegally appropriated, and Neel Con d.o.o. will inform the police authorities. In that case, the renter will be considered morally and financially responsible.
11. Renter undertakes to take good care of car, particularly to check regularly water, oil and tire pressure and to effect the necessary changes. Receipt shall be presented to Neel Con d.o.o for refund. Renter is liable for all damages caused by insufficient maintenance.
12. Renter is liable for all damages caused to the vehicle as a result of the off road driving, no matter if renter has accepted the SCDW. In addition, the renter will be charged for the collection of the damaged vehicle, any reduced value of the vehicle and the loss of revenue due to immobilization during repairs. For all damages to third parties as a result of off roads driving renter will be liable for any expenses incurred by Neel Con d.o.o. witch may result from such damage.
13. Renter is liable for all damages to vehicle caused until return of the vehicle by renter or third parties, if he had supplied Neel Con d.o.o. with false information about his identity, his address or the validity of his driver’s license. In case of third-party damage renter shall be liable for any expenses incurred for replacement of same.
14. Renter agrees to keep the doors of the vehicle locked and to remove the keys when not used, and to return all car documents and car keys upon return of the vehicle. In case of the noncompliance renter shall be charged for expenses incurred regard the replacement.
15. Renter hereby releases Neel Con d.o.o. from liability for loss or damage to any property left, stored and transported in or upon the vehicle before or during the rental period or after the return of the vehicle. Renter agrees to hold Neel Con d.o.o. harmless from all claims and costs bases upon such loss or damage.
16. During the rental period, renter shall pay the costs or parking, traffic or other legal violations assessed against the vehicle, as well as all other extra costs that are not regular.
17. Renter will not be liable for any faults or defects in or from mechanical failure of the vehicle, if he was using his best effort to prevent such events.
18. CDW does not include damage of the tires, glass and undercarriage on the vehicle.
19. Neel Con d.o.o. is not liable for any consequences caused by any defect of the vehicle during the rental period.
20. In case of seals damage, odometer failure, or car failure, renter shall stop driving and inform immediately Neel Con d.o.o., where he will get instructions for further procedure.
21. Renter agrees to pay the total amount according to this agreement within the period of time fixed by law, on the contrary Neel Con d.o.o. has legal right to initiate court proceedings in order to collect
22. Rented vehicle is insured with: a) comprehensive insurance and b) collision insurance.
23. If the renter has accepted the payment in compliance with this agreement, the renter’s liability concerning unintentional damages on the vehicle is completely excluded. Acceptance of SCDW doesn’t release the user from the liability in the cases mentioned under the item 12. and 13.
24. Renter agrees to protect the interest of Neel Con d.o.o. in case of accident during the rental period by:
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obtaining names and addresses involved in the accident and the witnesses,
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not abandoning the vehicle without adequate previsions for safeguarding and securing the same,
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calling Neel Con d.o.o. and giving a detailed report,
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calling police in order to obtain the police report.
If the renter fails to take the above stated actions, he will be held responsible for any damages and consequence Neel Con d.o.o. may have.
25. The official tariff in effect at the conclusion of this agreement is an integral part thereof
26. No amendments of the terms and conditions of this agreement are valid unless confirmed in writing by both parties.
27. All disputes arising in connection with this agreement shall be settled by the authorized court in Pula.
28. The English version of this agreement is only a translation of the official Croatian text. In case of disputes, only the Croatian text shall be used in interpreting agreement
RentMeNeelcon / Neel Con d.o.o.
Last updated: 27 April 2026
Neel Con d.o.o., Ul. Drage Gervaisa 1, 52100 Pula, Croatia (“Neel Con”, “we”, “us”, “our”), operating the website rentme.neelcon.hr and the Rent Me Neelcon car rental service, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal data we collect, how we use it, on what legal basis we process it, with whom we share it, how long we keep it, and what rights you have.
We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable laws of the Republic of Croatia, including the Croatian law implementing the GDPR.
Neel Con d.o.o.
Ul. Drage Gervaisa 1
52100 Pula
Croatia
Contact e-mail: rentme@neelcon.hr
Additional contact e-mail: info@neelcon.hr
Phone: +385 98 898 351
This Privacy Policy applies to:
Depending on how you interact with us, we may collect the following categories of personal data:
We collect personal data:
We process personal data for the following purposes:
To respond to your inquiries, provide information, and offer customer support.
To receive, review, confirm, modify, or cancel reservations and booking requests.
To conclude and perform the rental agreement, verify eligibility to rent and drive, manage vehicle handover and return, and administer the rental relationship.
To process payments, deposits, preauthorizations, refunds, invoices, and related accounting obligations.
To verify identity, protect our vehicles and business, detect and prevent fraud or abuse, secure the website and booking flow, and handle incidents, disputes, and debt recovery.
To comply with tax, accounting, consumer, insurance, traffic, law-enforcement, and other legal obligations.
To establish, exercise, or defend legal claims and to manage accidents, damages, fines, complaints, and disputes.
Where permitted by law or based on your consent, to send service-related or promotional communications.
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Please note that much of the processing related to reservations, rentals, payments, deposits, claims, and legal compliance is not based on consent, but on contractual necessity, legal obligations, and legitimate interests.
By submitting an inquiry, booking request, contact form, or by entering into a rental agreement with Neel Con d.o.o., you acknowledge that we may collect, record, organize, store, use, and otherwise process the personal data necessary for the provision and administration of the rent-a-car service, in accordance with the GDPR and applicable Croatian law.
Where processing is based on your consent, you give that consent voluntarily and may withdraw it at any time by contacting us by post at our registered office or by e-mail at rentme@neelcon.hr or info@neelcon.hr.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
We use Stripe as our payment service provider for online credit-card payments and related payment processing.
When you make a payment by card through our website, payment-related data may be processed by Stripe in order to:
Depending on the payment flow, Stripe may process data such as:
We do not store full card numbers on our website servers unless expressly stated otherwise. Card payments are processed via Stripe’s payment infrastructure in accordance with Stripe’s own privacy and security standards.
Stripe may act as a processor and, in certain situations, as an independent controller for specific payment, compliance, fraud prevention, and regulatory purposes under its own legal obligations and policies.
For more information about how Stripe processes personal data, users should also review Stripe’s own privacy information available through Stripe.
We may share personal data, only where necessary, with:
All processors and service providers are required to process personal data only in accordance with applicable law and appropriate contractual or legal safeguards.
As a rule, we aim to process personal data within the European Economic Area.
If certain service providers, including payment or technical providers, process personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms required under the GDPR.
We keep personal data only for as long as necessary for the purpose for which they were collected, including for contractual, legal, accounting, tax, insurance, and claim-related purposes.
In general:
Our website may use cookies and similar technologies for:
Where required by law, non-essential cookies will be used only with your consent.
If a separate Cookie Policy or cookie banner is available on the website, that policy should be read together with this Privacy Policy.
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful forms of processing.
Access to personal data is restricted to persons and service providers who need that data for legitimate business, legal, or technical purposes.
Subject to the conditions and limitations set by the GDPR and applicable law, you may have the right to:
To exercise your rights, please contact us at rentme@neelcon.hr or info@neelcon.hr.
We may ask you to verify your identity before acting on your request.
If you believe that your personal data have been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority in Croatia, namely the Croatian Personal Data Protection Agency (AZOP).
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We recommend that you review their privacy notices before submitting personal data to them.
Our services are not intended for children acting independently as renters. We do not knowingly collect personal data from children for independent use of our rental services.
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be available on this page, together with the updated date shown at the top.
